Good old fashioned customer service seems to be unfortunately lacking in the business world today, but not with Thompsons. They are always there to discuss options in this ever-changing business environment we operate in. We at Big Dog pride ourselves as a business to be agile and first to market in our industry, this sometimes requires a product out of the norm. Thompsons are always only too happy to jump in there and work with us to find a solution to what we need.The success of our business is certainly because of having partners such as Thompsons Meat machinery

I just wanted to say a huge thanks to everyone there at Thompson Meat Machinery, also including Wayne, Luke and John for all your help and support in getting this flaker here firstly, and getting it up running. We ran it for the first time yesterday.

The machine is fantastic, really well-made and it’s brilliant for our product. So just wanted to send my thanks and let you know it’s a great machine, and the level of service and support you provide is exceptional.

“We purchased a Thompson 4300C Mixer Mincer and Column Hoist in late 2020 and have been very happy with the equipment and especially their after-market service.

It took some time to get the equipment to replicate our existing process, however, thanks to the dedication and thoroughness of the team we were able to get there and were delivered greatly increased efficiency.

If also feels good to be supporting an Australian company in a field so dominated by overseas players.”